REFUND POLICY

This Refund Policy (“Policy”) applies to the following purchases: Gallery and Online Sales.

​

1. General
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms set out in this Refund Policy (“Policy”).

Any benefits set out in this Policy may apply in addition to your rights under the Australian Consumer Law.
Before making a purchase, please read this Policy to understand your rights and what you can expect from us if you're not satisfied with your order.

​

2. Australian Consumer Law
Under the Australian Consumer Law:

​

• Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

• For major failures with a service, you are entitled to cancel your service contract with us and receive a refund for the unused portion, or compensation for its reduced value.

• You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time. If this is not done, you are entitled to a refund for the goods and cancellation of the contract for the service with a refund for any unused portion.

• You are also entitled to compensation for any other reasonably foreseeable loss or damage caused by a failure in goods or services.

 

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and these Consumer Guarantees is available on the Australian Competition and Consumer Commission’s website.

​

If a product or service purchased from us has a major failure (as defined in the Australian Consumer Law), you may be entitled to a replacement or refund and compensation for any reasonably foreseeable loss or damage resulting from that major failure.
If a product or service purchased from us has a failure that does not amount to a major failure (as defined in the Australian Consumer Law), you may still be entitled to have the goods repaired or replaced.

​

3. Cancellation and Change of Mind
We do not offer refunds if you change your mind or find the same product or service cheaper elsewhere.

​

4. Products Damaged During Delivery
If the product you ordered has been damaged during delivery:

• Please contact us as soon as possible.

• Any damaged product must be returned in the condition it was received, along with all packaging and other items that came with the damaged product.

• We will arrange to repair or collect the damaged product and replace it with an equivalent product, or provide a refund, provided you contact us within 5 days of receiving the product.

​

5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund if:

• You misused the product in a way that caused the problem.

• You knew or were made aware of the problem(s) with the product or service before purchasing it.

• You requested a service to be done in a certain manner, or asked for alterations to a product, against our advice, or were unclear about what you wanted.

• Any other exceptions that apply under the Australian Consumer Law.

​

6. Shipping Costs for Returns
If the product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will bear the cost of shipping the returned product (the “Returned Product”) back to us, as well as the cost of shipping any replacement product to you.

If the Returned Product can easily be shipped or returned, you are responsible for organizing the return to us. If the Returned Product is eligible for repair, replacement, or refund under this Policy (including under the Australian Consumer Law), we will reimburse you for the reasonable postage, shipping, or transportation costs for the returned product.

​

If the Returned Product is too large, heavy, or difficult to remove and return, and is eligible for repair, replacement, or refund under this Policy (including under the Australian Consumer Law), we will organize for the postage, shipping, transportation, or collection of the product, at our cost.

In the event that we organize and pay for the inspection, postage, shipping, transportation, or collection of a Returned Product, and it turns out not to be eligible for repair, replacement, or refund under this Policy (including under the Australian Consumer Law), you will be required to pay the costs of inspection, postage, shipping, transportation, or collection.

​

7. Response Time
We aim to process any requests for repairs, replacements, or refunds within 5 days of receiving your request.

​

8. How to Return Products
To initiate a return, please contact us at the end of this Policy.
Unless otherwise stated, we shall issue all refunds in the same form as the original purchase or to the same account or credit card used for the original purchase.

To be eligible for a refund, repair, or replacement, you must provide proof of purchase.
You may also be required to provide a government-issued ID to qualify for a refund, repair, or replacement.

​

9. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please contact us at: contact@exanimoart.com.